Please familiarize yourself with our staff guidelines
Failure to follow our staff guidelines will result in removal from the staff team and in scenarios permanent network bans across all Celestial servers.
Our staff guidelines are designed to ensure a fair, consistent, and professional environment within our staff team. If you have any questions about the guidelines, please contact a higher staff member for clarification.
1. You are NOT allowed to handle a complaint about yourself.
2. If a player makes a legitimate complaint about your actions, refer the matter to another member of staff.
3. Do not retaliate against players for reporting staff.
4. Do not delete any staff complaints, regardless of if they involve you.
1. If you are personally involved in an incident, another staff member will handle the investigation.
2. Do not investigate or punish players who you have a personal dispute with.
3. Do not investigate or punish players if a report is made by someone who you personally know/play with.
3. Do not use staff powers to settle personal arguments.
4. Declare potential conflicts of interest immediately to senior staff.
1. Do not argue with players in public channels.
2. Avoid engaging with trolls, obvious bait, or deliberately provocative messages.
3. Keep staff conversations in the appropriate channels.
4. Do not publicly shame players for breaking the rules.
5. Do not leak staff-only discussions, internal logs, reports, or investigations.
6. Staff should not use their position to win arguments or silence legitimate criticism.
1. Staff are allowed to enjoy the server, but their staff position must never provide an unfair gameplay advantage.
2. Do not use administrative tools while actively participating in PvP or other gameplay.
3. Do not teleport yourself or others for personal convenience.
4. Do not spawn items, resources, vehicles, weapons, or other advantages for yourself or friends.
5. Do not spectate enemies to obtain information for yourself or your team.
6. If you need to investigate something involving your own gameplay, hand it to another staff member.
1. Staff channels are confidential.
2. Do not screenshot or share internal discussions without permission.
3. Do not leak upcoming announcements, investigations, bans, changes, or administrative decisions before they are publicly announced.
4. Internal disagreement should remain internal and professional.
1. Be professional. Support tickets can range from many things, but remember our community is turning to you for answers.
2. Do not assume. If there is a player report or a bug report, investigate it. Do not assume what they have said is correct.
3. If you don’t know something, ask.
4. Moderators and below do not close tickets without transcription.
5. Respond to ticket as soon as reasonably possible.
6. Read the entire ticket before responding or making a decision.
7. Ask for evidence, usernames, timestamps, server information or other information when necessary.
8. Keep ticket discussions relevant to the issue being reported.
9. Do not discuss confidential staff matters or decision making processes.
10. If the ticket has being handled by another staff member, allow them to finish unless there is a good reason to take over.
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